IT Helpdesk Technician/Customer Support

Sweetwater, TX
Full Time
Mid Level

Customer Support / IT Helpdesk Technician – Radiation Detection Instruments

Location: Sweetwater, TX
Department: Customer Support / Technical Services

About the Role

Ludlum Measurements, Inc. is seeking a Customer Support / IT Helpdesk Technician to join our technical support team. In this role, you’ll help customers around the world troubleshoot and resolve issues with our radiation detection instruments — including Models 375, 4525, 4530, and the 3000 Series.

You’ll provide hands-on support for software, hardware, and networking issues, helping users configure, maintain, and optimize their systems. If you enjoy solving problems, working with technology, and helping people, this is an excellent opportunity to develop your technical career with a respected industry leader.

What You’ll Do

  • Provide front-line support to customers via phone, email, and remote tools.
  • Troubleshoot and resolve hardware, software, and network connectivity issues.
  • Assist with configuration, calibration, and communication setup of Ludlum instruments (375, 4525, 4530, 3000 Series).
  • Help customers install and update software, firmware, and network settings.
  • Document support cases and resolutions in the ticketing system.
  • Collaborate with engineering and product specialists to resolve complex issues.
  • Stay up to date on new Ludlum products, features, and best practices.

What We’re Looking For

  • Associate degree in IT, Computer Science, Electronics, or related field (or equivalent experience).
  • 2+ years of technical support or IT helpdesk experience.
  • Working knowledge of Windows environments, networking (TCP/IP, DHCP, RS-232, Ethernet, SQL), and basic hardware troubleshooting.
  • Strong communication and problem-solving skills.
  • Customer-focused mindset with a professional and patient approach.
  • Experience with instrumentation, measurement systems, or radiation detection equipment is a plus.

Why Join Us

  • Work with industry-leading radiation detection technology used worldwide.
  • Be part of a collaborative and knowledgeable technical support team.
  • Will provide on the job training.
  • Opportunities for professional development and advancement.
  • Competitive pay and benefits package.

About Ludlum Measurements

Ludlum Measurements, Inc. designs and manufactures radiation detection instruments used in environmental, industrial, and governmental applications around the world. Since 1962, we’ve been dedicated to building reliable products and providing exceptional customer support to help protect people and the environment.

Ready to Apply?

If you’re passionate about technology, problem-solving, and helping customers succeed, we’d love to hear from you!
Apply today at Ludlums.com
 

LMI is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment for our employees. OFCCP Equal Employment Opportunity Posters

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